Your satisfaction is important to us. Please review the information below regarding returns, exchanges, and refunds.
About Order Cancellation
If you need to cancel your order, please contact our email service@rarekiss.com. Orders are generally processed within 1–2 business days. Please note that orders cannot be cancelled if they have been shipped.
About Return Policy
1. Return Period
The procedure must be initiated within 30 days from the date the item was delivered. Requests will not be accepted after 30 days.
2. Return Policy
To ensure a fair experience for all customers, returns and exchanges are available for orders with verified product defects, shipping errors, or other qualifying issues.
Eligible reasons include:
• The item arrives damaged, defective, or non-functional.
• The item received does not match the color selected during purchase.
• The item received materially differs from the description provided on our website.
If the product delivered is in its original condition upon receipt and has not been opened and used, but you want to exchange it for a different size or color, we recommend that you submit a return request to us and initiate a new order. You are responsible for all costs associated with returning the product to us.
3. Item Conditions
Please ensure that the returned product is in its original condition as received and has not been opened and used and with all the accessories and documents included when you receive it. We reserve the right to determine the diminished value of the product and deduct it from the refund.
If you find any defects, damages, or discrepancies with the description in your return request, you can provide product photos to support your claim.
4. Return Process
Please reach to us at service@rarekiss.com with your order number first. Items returned without contacting us in advance will not be accepted, and the cost of unauthorized return will be borne by the buyer.
3rd Floor, Marketing Building, 666 Rebecca Avenue, Xuchang, Henan, China.
Important Note:
Our policy does not support returns or exchanges without valid reasons within 30 days. Customer need to be responsible for all costs associated with returning the product
to us if the returning is due to buyer’s problems (Such as don’t like/want, order wrong product etc.).
Refund Policy
1. Refund Account
Please be aware that refunds will be conducted via the payment method initially used only. We are unable to issue a refund to a different card or bank account.
2. Refund Time
Refund will be processed within 48 business hours (except weekends and holiday) once your returned package is received and inspected by our team. Customer usually receive the refund within 3-15 working days (except weekends and holiday). However, different payment methods have different bank refund processing times. We suggest customer to contact card back to check correct refund processing time.
Any questions, pls feel free to contact us.
Contact Info
kindly reach out to our customer service team at service@rarekiss.com and provide your order number. We always guarantee a response within 48 hours and will be happy to help you!
