Please read this information carefully as it contains important details about our store policy that may apply to you.
At RareKiss, customer satisfaction is our No.1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience.
BILLING TERMS & CONDITIONS
We accept the following payment methods:
PayPal
Afterpay
Credit or debit card payments (Master Card/Visa Card/America Express/Discover)
PAYMENT TERMS
All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.
[warning]Once payment is made there are no cancellations of an order[/warning]
ORDER PROCESSING
Our business hours are Monday through Friday from 9:00 am to 6:00 pm (GMT+08:00).
PRODUCT AVAILABILITY
If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However, you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold the product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.
SHIPPING DELAYS
For your convenience please do not wait until the last minute to place your order. If you have a deadline, appointment, or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL/FedEx. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as business days and should be considered when calculating shipping times. We entrust DHL/FedEx to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at service@RareKiss.com.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order.
Make sure you have included all the information (address, apt#, zip code, etc.) needed to deliver your package. It is extremely important that you give us the most accurate and complete information possible.If an address correction needs to be made after your shipment has been sent you will be assessed extra fee the carrier charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
LOST SHIPMENTS
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact DHL/FedEx right away and initiate a trace for your package and have them start an investigation.
This investigation can take up to 1-7 business days.
If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.
[warning] RareKiss will not resend or refund a package that shows DELIVERED on DHL/FedEx tracking.[/warning]
SALE & PROMOTION
RareKiss reserves the right of final explanation of all sale promotions runs on the website.
POLICY CHANGES
RareKiss reserves the right at our discretion to make changes to prices, policies, and procedures. Please check this page periodically for changes.
SPECIFIC TERMS
These Terms and the information provided in the Site do not modify or supersede the terms and conditions of your purchase of any product or service except as specifically provided herein. To the extent any area within the Site contains specific terms and conditions concerning its use ("Specific Terms"), those Specific Terms are in addition to these Terms. To the extent there is a direct conflict between these Terms and the Specific Terms, the Specific Terms shall prevail.
Discontinued Operation of Site
RareKiss shall also have the right without notice and at any time, for any reason, to discontinue operation of the Site or any portion thereof, or any products or services offered through the Site, or to terminate your right to access or use the Site or any portion thereof or your account, including for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or RareKiss or its suppliers.
Children
You must be at least 13 years old to use the Site, and if you are under 18, you may use the Site only with the permission and involvement of a parent or guardian.
COPYRIGHTS, AND OTHER RIGHTS
Images of people or places displayed on the RareKiss site are either the property of, or used with permission by, RareKiss Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the RareKiss site.
Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program, or technology described in any document published by RareKiss on this site may be the subject of other intellectual property rights owned by RareKiss. Any such right that is not expressly licensed hereunder is reserved by RareKiss.
Your Linking to the Site
You are granted a limited, non-exclusive right to create a hyperlink to the Site’s home page, provided such link does not portray RareKiss or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner and does not create the appearance of affiliation with or sponsorship by RareKiss. You may not use any logo or other proprietary graphic or trademark of RareKiss to link to any page of this Site without the express written permission of RareKiss. This limited right may be revoked at any time.
Links to Other Websites
The Site may contain links to other websites that are not under the control of RareKiss. The inclusion of any link does not imply endorsement by RareKiss of such its and RareKiss is not responsible for the content of such linked sites. If you decide to leave the Site and access a third-party website, you do so at your own risk.
TRADEMARKS
RareKiss Company, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support.
RareKiss Company will not be liable for consequential, special, indirect, or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein.
This limitation of liability applies both to products and services. Customers agrees that for any liability related to the purchase of products, RareKiss Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement.
Customers agrees that for any liability related to the purchase of services not bundled with products under this agreement, RareKiss Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
SUBMISSIONS
With the exception of your personal information, any communication or material you send to the RareKiss site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the RareKiss site may be used by RareKiss for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to RareKiss you irrevocably transfer and assign to RareKiss and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual property or proprietary rights that you may have in such material. RareKiss is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the RareKiss site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.
RareKiss reserves the right to cancel or change any program without notice at any time.
Note: If you need further clarification about our Terms and Conditions or have general questions please call or email us.
