About Order

 

1. How to track my order?

 

Usually, you will receive an email notification of tracking number after your package is shipped out. You can click “track your order” to check. Any other questions when inquiring, please contact our customer service.

 

2. How long will i receive my order?

 

We currently only ship to USA. 

Orders are typically processed within 1-2 business days.

It usually takes about 3-7 business days to arrive.

Please note we will send you free sizing kits first If you choose "free sizing kit", after you confirm the size, we will send the items then. 

 

3. Can i change my order?

 

Yes, some info can be changed, but only before items shipped out. You can contact the customer to help.

 

4. Do i need to pay the shipping fee?

 

We currently ship to USA.

It is free for normal shipping, and it takes extra $35 for expedited shipping.

 

5. Which courier do you use?

 

We usually ship out the package via Fedex, DHL, UPS, USPS etc.

 

About Payment

 

1. Which payment method can i use?

 

We support PayPal, credit, debit card, apple pay payments.

 

2. Is my information safe when use in your website?

 

Sure, it’s safe. RareKiss website is a legal website. Your payment information is kept with the bank. Please do not worry.

 

3. Can i use paypal “pay in 4 interest-free payments?

 

If your PayPal supports the function of “pay in 4 interest-free payments”, and the amount is between $30-$1500 US dollars, then it can be used.

 

About Products

 

1. What can your smart glasses do?

RareKiss smart glasses can support live translation, listen to music / makes calls all hands- free, schedule and event reminder, smart navigation, ai assistant suggestions.

 

2. Do your smart glasses offer multiple audio modes?

 

Yes, our smart glasses feature three audio modes—Bass Surround, Privacy, and Outdoor Surge. Whether you want immersive sound, a more private listening experience, or powerful audio outdoors, all can easily switch to enjoy optimal sound quality in any setting.

 

3. What’s the operation time of the smart glasses?

 

8 Hours music streaming usage for a single charge, 40 minutes charge 90%, only charge 10 minutes can enjoy music for 2 hours.

 

Others

 

1. What’s your return & exchange policy?

 

Please refer to the bottom of our website for return & exchange policy.

 

2. What’s your payment method?

 

Please refer to the bottom of our website for payment.